Operations Specialist

  • Anywhere
Are you passionate about improving the quality of customer experiences? Do you strive to create
customer-centric solutions that drive measurable results? Do you like to design and implement
scalable end-to-end solutions built on sound process excellence principles? Does leading
resource coordination and priority setting across teams, countries and cultures sound exciting? if
you can execute on time and with positive impact on suppliers and customers, then consider
joining the Terratree team.
We are a primary interface between suppliers and Amazon, our customers and manufacturers, by
building communication tools that sellers use to receive help, and by driving cross-functional
initiatives to improve the seller experience.
As an Operations Specialist you will be responsible for identifying, driving and tracking strategic
initiatives that improve the seller experience and will measure the results by monitoring Amazon
account health metrics. You will prepare and execute regular program updates to senior
management.
The successful candidate will be input focused and will have isolated and correlated inputs to
achieve impactful outputs, build closed loop processes and measures to ensure adoption of
products and processes so that improvements are realized. S/he will also have proven ability to
assess situations and guide teams toward both short-term and longer term systemic changes. The
ideal candidate will possess an analytic, statistical and optimization background to enable
strategic workforce planning and strategic service initiatives planning. In this role you will
experience a wide range of problem solving situations, strategic to real-time, requiring extensive
use of data collection and analysis.
The ideal candidate for this role will be able to:
  • Identify and isolate issues, develop solutions and prioritize opportunities for merchant experience improvements.
  • Determine and implement effective solutions quickly, so as to not impede production
  • Accurately input inventory improvements
  • Plan and manage multiple parallel workflows (e.g. emails, order processing, shipment tracking).
  • Remain flexible to changing priorities, open to new ideas and have quality as the top focus.
  • Raising cases with Amazon Seller Support to resolve issues.
  • Identify product and service issues and resolve them accordingly.
BASIC qualifications:
  • Experience implementing repeatable processes and driving automation or standardization
  • A Bachelor’s degree or higher
  • Experience owning program strategy and end to end delivery
  • Experience defining and executing against program requirements
  • Experience implementing repeatable processes and driving automation or standardization
  • 1+ years of experience in program or project management
  • Experience developing operational process and technologies to drive Operational Excellence through best in class change management practices
  • Demonstrated ability to deliver tactical results across diverse cultures from inception to completion
  • Experience working with contact centers globally
PREFERRED qualifications
  • Superior oral and written communication skills
  • Experience in online retail is a plus
  • Ability to think and act tactically
  • Proven track record of taking ownership and driving results in an Internet business
  • Demonstrated ability to build quantitative reporting and dashboards for problem solving
  • Basic / Moderate Excel
  • Python / MySQL
  • AWS credentials
Job Types: Full-time, Contract
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