About Us:
The Global AI Internet Freedom Fund is a trailblazer in the AI sector, renowned for our innovative products and commitment to excellence. We are looking for a dynamic and knowledgeable Product Specialist to join our team. This role is critical in ensuring that our products meet the highest standards and exceed customer expectations. Our Core Values are Happy, Hungry, Helpful and Humble.
Position Overview:
The Product Specialist will serve as a key liaison between the product management team and various stakeholders, including sales, marketing, and customers. This role involves in-depth product knowledge, market research, and a keen ability to communicate product features and benefits effectively.
Key Responsibilities:
• Product Expertise: Develop and maintain a deep understanding of [Insert Company Name]’s products, including features, benefits, and competitive positioning.
• Customer Support: Assist in resolving customer queries and issues related to the product, providing expert guidance and solutions.
• Sales Support: Collaborate with the sales team to provide product training, support, and materials that enhance their ability to sell effectively.
• Market Research: Conduct market research to identify trends, customer needs, and competitive landscape, providing insights that drive product development and strategy.
• Product Launches: Support product launch activities, including the creation of product documentation, training materials, and marketing collateral.
• Feedback Loop: Gather and analyze customer feedback to identify areas for product improvement and work with the product management team to implement changes.
• Demonstrations and Training: Conduct product demonstrations and training sessions for both internal teams and external customers.
• Documentation: Create and maintain comprehensive product documentation, including user guides, FAQs, and technical specifications.
• Cross-Functional Collaboration: Work closely with Engineering and Customer Success to ensure product success and alignment with company goals.
Qualifications:
- Education: Bachelor’s degree in Marketing, Business, Engineering, or a related field.
- Experience: At least 2-3 years of experience in product management, product marketing, or a related role.
- Skills:
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Proficiency in using product management and CRM tools, e.g. Hubspot, LinkedIn.
• Ability to understand and explain technical concepts to both technical and non-technical audiences.
• Proven digital marketing skills, e.g. Facebook Ads, Google Ads, Amazon Ads, LinkedIn Ads.
• Ability to work collaboratively in a fast-paced environment.
Preferred Qualifications:
• Experience in Cloud Computing. Certified in AWS (Associate, Professional or Specialty) or willingness to get certified.
• Familiarity with agile development methodologies.
• Proven track record of successfully supporting product launches and driving product adoption.
Benefits:
• Competitive salary and benefits package.
• Opportunities for professional growth and advancement.
• Collaborative and innovative work environment.
• Health Insurance and Company Retirement for US based employees.